FAQs
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Frequently Asked Questions (FAQ)
From placing and tracking your order to returns and payments, we’ve got you covered. If you don’t find the answer you’re looking for, feel free to contact us at loveorigingift@gmail.com.
1. When will my order ship?
We strive to ship orders as quickly as possible. Please allow 1-2 business days for production before your order is shipped.
- Domestic Shipping (U.S.): Estimated delivery time is 2-7 business days.
- Tracking: You will receive a tracking number within 1-2 days after your order has been shipped.
- If you haven't received a tracking number after 5 business days, please contact us.
2. Can I return my order? What if there is an issue?
We offer a 100% money-back guarantee if your product arrives defective or damaged. However, we do not accept returns for other reasons due to hygiene concerns, as we cannot resell returned products. Thank you for your understanding.
- Return Window: You have 7 days to return the item for a full refund.
- Return Shipping: You are responsible for the return shipping costs. Once we receive the item, we will issue a full refund to your original payment method.
- Important: Please include your name and order number in the return parcel.
📌 If your order is still in transit, you must wait for it to arrive before returning it.
3. Can I cancel my order?
Yes! You can cancel your order with no penalty as long as it has not been shipped.
To request a cancellation, please send us an email. Your cancellation will only be confirmed once you receive a reply from us. If you do not receive our confirmation email, the cancellation was not successful.
Sometimes, your email may end up in our spam folder, which could prevent us from seeing your request. If you don’t receive a response, you can also contact us via the online chat on our website for assistance.
- If the item has already been shipped, we cannot cancel the order. You will need to wait for it to arrive and return it.
4. I entered the wrong shipping address—what should I do?
If you entered an incorrect address, please contact us immediately at loveorigingift@gmail.com with your order confirmation.
- If the order hasn’t shipped yet, we can update the address.
- If the order has already shipped, we cannot make changes, and no refund will be issued for an incorrect address submission.
5. My toy is not working. What should I do?
If your toy isn’t working, try these troubleshooting steps:
✔ Check the batteries – Ensure you are using the correct type and that they are properly inserted.
✔ Remove any plastic seals – Some batteries come with protective plastic wraps.
✔ Rechargeable toys – Confirm the toy is fully charged.
✔ Check the battery cap – Make sure it is screwed on tightly.
✔ Spring contacts – If the springs appear compressed, gently pull them back into place.
If the issue persists, please contact us for further assistance.
6. Where is my order?
If your order hasn’t arrived as expected, you can track it using the tracking number provided in your shipping confirmation email.
7. Is your packaging discreet?
Yes! We ship all orders in plain brown boxes or envelopes for your privacy. The only person getting excited about your delivery is you! 🎁
📌 Need a gift box? Let us know! We can provide a free gift box upon request.
8. What payment methods do you accept?
We accept multiple payment methods for your convenience:
✔ Credit & Debit Cards – Visa, MasterCard, Discover, and American Express.
✔ Digital Wallets – Apple Pay, Google Pay, and PayPal.
✔ Shop Pay – Allows you to spread payments over time.
9. Is it safe to order online?
Yes! Your privacy and security are our priority.
- We use Shopify’s secure payment system to protect your personal information.
- Once your order is processed, we do not store your credit card details.
10. My card was charged twice—why?
We never charge twice. What you see in your account is an authorization hold, which will automatically disappear within a few days.
11. What will appear on my credit card statement?
Your purchase will appear as "LoveOrigin" on your statement.
12. Why is my payment being declined?
Your payment may be declined due to:
✔ Insufficient funds – Check your account balance.
✔ Incorrect card details – Double-check the card number, expiration date, and CVV.
✔ Bank restrictions – Some banks may block international transactions. Contact your bank if the issue persists.
13. How can I make changes to my order?
If you need to modify or cancel your order, please contact us as soon as possible.
📌 Changes may not be possible if we’ve already started processing your order.
14. My discount code isn’t working. What should I do?
Some discounts and promotions cannot be combined. If you’re having trouble applying a discount, feel free to contact us.
15. Do you offer bulk discounts or bundle sales?
Yes! If you're ordering 10 or more items, please contact us to receive a special promotional code.
If you have any other questions, feel free to contact us at loveorigingift@gmail.com. We're happy to help! 💛