FAQs

From placing and tracking your order to returning an item, we've got you covered. If you can't find what you're looking for here, please feel free to contact us.


1. I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 1-2 days production time for your order to ship out, average shipping times are 2-7 business days in domestic Shipping(US). Tracking numbers will be updated 1-2 days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please let me know!
2. I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order numbers on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
3. Can I cancel my order?
You can cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, you can not cancel your order.
4. I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at loveorigingift@gmail.com. If the given address is wrong we can change the address to the correct one before shipping out. No refund will be given after shipping it out of incorrect submission. 
5. Toy not working?
  • Try new batteries
  • Have you put in enough of the right kind of batteries?
  • Have you put the batteries in the right way?
  • Check the battery compartment
  • Are the batteries sealed in plastic?
  • Is your toy rechargeable?
  • Don't use rechargeable batteries
  • Is the battery cap screwed on tightly?
Sometimes on older toys the springs can get compressed so they don't maintain contact well with the battery - a gentle tug on the spring can help reinvigorate the tension required to keep the battery contacts together.
6. Where Is My Order?
If your order didn't arrive when you expected, you can use order tracking to help you find out where it is. Your tracking code will be shown in your order dispatch email.
7. Is your packaging discreet?
Of course! We ship all orders in boring brown boxes or plain envelopes so that the only person getting excited about your delivery is you. If you have a special need, we can provide a free gift box. Please feel free to let us know! Courier services require us to have a return address on all orders.
8. What if I'm not home when my order arrives?
If you're out when your package is delivered, your mail person will find a safe place to leave your parcel. If they are not able to leave the parcel in a safe place then you will either receive an email explaining the next steps or you will receive a card through the letterbox. If your parcel is sent to a local delivery office, then that will be held for 10 days before being returned to us. Don't forget to take the delivery notification (collection card if applicable, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.
9. Which payment options are available?
Lots! We have payment options to suit all online shoppers.
You can pay by debit or debit card - we accept Visa, MasterCard, Discover, and American Express.
You can also pay via Apple Pay,Google Pay, PayPal or spread the costs of your payment via Shop pay.
10. Is it safe to order online?
Yes, it is safe to shop at LoveOrigin with your credit or debit card, or via Google Pay or other payment providers. Payment providers may differ depending on your location.
We promise to keep your name, address, credit card details, and any other information you give us secure. We use the Shopify system. Once your order has been processed securely online, we do not keep any record of your credit card details.
11. My card was charged twice.
We never charge twice. What you see in your account is an authorization that will be dropped within a few days.
12. What will I see on my credit card statement?
Your card statement will read "ShopifyItems Transfer..''
13. Why is my payment being declined?
Your payment can be declined in case there are not enough funds available or an error was made in entering card information. Please check the entered card information and call your bank if the issue persists.
14. How can I make changes or cancel my order?
Changes are possible before the order is processed. Please contact us as soon as possible. Order changes may not be possible if we’ve already started working on your order.
15. I can't apply a discount to my order.
Some discounts and promotions cannot be applied at the same time. Please contact us with questions about specific promotions.
16. Do you offer bundle sales?
Yes, if your order more than 10 items, please feel free to contact us to get a promotion code.